I specialise in product strategy, customer experience and automation, with a passion for building products which improve our lives.

Selected Projects

Onboarding Portal (2021)

UX Strategy, Research, Design

Subscription Pricing (2022)

UX, Visual Design

Portal UX Improvements (2020)

UX Strategy, Research, Design

Mileage Expensing App (2019)

UX, Visual Design, Animation

Employee Expense Manager (2022)

Web App, UX, Visual Design

Quote to Order Manager (2022)

UX, Visual Design

Web App (2019)

UX, Visual Design

Chatbot Improvements (In Progress...)

Conversational Design

About me

Thomas has 20 years experience designing digital products and experiences for a range of industries and clients, most notable been Oracle, Vodafone, Astrazeneca, HSBC, Unilever and Tungsten Network. Specialising in product strategy, customer experience and automation, with a passion for building products which improve our lives. He has worked with teams of all sizes, building relationships, sharing knowledge & providing honest feedback.

Human-Centered Design

  • Process & Methodology
  • User Avocacy
  • Problem Focus

User Research & Analysis

  • Surveys & Usability Testing
  • Competitor Research
  • Data Analysis & UX metrics

User Research & Analysis

  • Surveys & Usability Testing
  • Competitor Research
  • Data Analysis & UX metrics

Product Thinking

  • Domain & Business Knowledge
  • Requirements Definition
  • Ideation & Workshops

Interaction Design

  • UX patterns & Accessibility
  • Prototyping & Wireframes
  • Interface Structure & Layout

Interface Design

  • Typography & UX writing
  • Design Systems
  • UI Technical Specs

UX Auditing & Quality Assurance

  • Usability Evaluation
  • Heuristic Review
  • Design QA

UX Leadership

  • Mentoring & Feedback
  • UX Vision & Strategy
  • Advocating UX & Hiring

Project Management

  • Planning
  • Meeting Deadlines
  • Time & Task management

Communication & Collaboration

  • Presentations
  • Giving & Receiving Feedback
  • Building Relationships

Tools

  • Mural, Miro
  • Figma, Adobe XD
  • Confluence, Jira